Repair vs Replace: How to Make a Stressful Conversation Simple, Easy & Stress-Free

November 28, 2023

The repair vs. replace conversation between a customer and a service technician is one of the most important conversations in the industry. In this 32-minute webinar, New York Times bestselling author Weldon Long walks through a process to ensure you’re making the right recommendation to the customer every time, and doing so in a way that establishes trust and gets the them on your side.