Run Your Call Center and Customer Service Department Like A Pro

March 21, 2024

When a customer picks up the phone, they typically don’t know what specific questions to ask to ensure the most value. Instead, they are just calling around to see who can fix their problems the fastest and the cheapest so they can resume their regular lives.

Brigham Dickinson knows this and has worked for years on refining his methods to create the perfect customer experience. On this week’s Cracking the Code, Brigham shares how you can build a culture of practice for CSRs in your business fueled by attention and mentorship.

The result? An elevated customer experience that yields better conversions and repeat customers.